Shipping Policies

*Cut-off time for an order – is 12:00pm from Monday to Friday
*Pick-up option/Click and Collect


OUR SHIPPING POLICIES

Customers are required to be present to receive an order. 

DELIVERY & LIABILITY POLICY 

Deliveries will, subject to these terms and conditions, be made to the Delivery Point on the Delivery Date. You will receive a tracking link via email, once order is confirmed. Please be aware we do not process orders on Saturday, Sunday, or on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Due to the nature of our frozen products, we can only deliver to certain areas in Auckland. Please check the map, check out which areas we can deliver to you. We don’t deliver to rural addresses or P.O. Boxes.

North Auckland: Browns Bay

West Auckland: Ranui and Titirangi

East Auckland: Pakuranga

South Auckland: Ōtāhuhu

COURIER SERVICES

We have no liability to you for delay in the delivery of any item. Our delivery targets are a guide only – we do not guarantee delivery within these targets.  Please note, occasionally adverse weather conditions will affect the operations of our courier services or inter island air freight. Delivery times quoted are subject to third party acts such as courier delays and weather. 

DELIVERY DAYS

North Auckland: Tuesday & Saturday
West Auckland: Tuesday & Saturday
Central Auckland: Tuesday, Wednesday & Saturday
South Auckland: Wednesday 
East Auckland: Wednesday 

*Courier option for Hot Chocolate
Our courier services are provided by New Zealand Post which operates Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday (delivery depending on your location).

TRACKING

You will receive an email on the morning of your delivery day with a link to live track the delivery.

ACCEPTANCE INSPECTION OF THE GOODS

For frozen products or mixed orders, you will need to be onsite to accept the delivery. If you are not there, we will take the frozen products or mixed orders back with us and will contact you to arrange a redelivery date. Kohu Road Ltd. shall be entitled to assume that any person accepting delivery of the Products is either the Customer or someone that is authorised to do so on behalf of the Customer.

The delivery will then be rescheduled for the next available delivery window, and charges may apply for the redelivery.

All dry goods will be left at the door unless otherwise specified.

Upon receipt of the goods, the customer shall examine them for defects without undue delay.

Notification of any obvious defects/damage shall be given without undue delay, but no later than within 3 days of receipt of the goods. Notification of hidden defects/damage shall be given within 5 days of their discovery. Such notification of defects must be in writing and shall precisely specify the type and extent of the defect/damage.

CANCELLING DELIVERIES

If you are unable to be at home or cannot accept a delivery on your scheduled delivery day, we require notice of cancellation by 12pm the day of delivery. The delivery will then be rescheduled for the next available delivery window. We cannot guarantee a refund or re-delivery if notice is provided after 12pm or zero notice is given.